Acceptable Use Policy

1. Scope

This Policy covers every kind of content on Melunox:

• Text: lyrics, song titles and descriptions, and the prompts and instructions you type.
• Audio: AI-generated songs, vocals and instrumentals, covers, separated stems and other processed audio.
• Images: AI-generated cover art.
• Video: AI-generated music videos and lip-sync videos.
• Uploads: recordings, videos, images and sheet music you upload.
• Public content: songs, comments and profiles you publish.

2. Content standards and prohibited categories

Melunox prohibits generating, uploading or publishing these six categories of content:

• Pornography and sexually explicit (NSFW) content — of any kind. Melunox does not allow adult content.
• Violence and gore — content that glorifies, incites or graphically depicts violence, self-harm or cruelty.
• Hate speech — content that attacks or demeans people for their race, ethnicity, national origin, religion, caste, sex, gender identity, sexual orientation, disability, age or serious illness.
• Child-unsafe content — any sexualisation of minors (CSAM), and any content that endangers children.
• Deepfakes and impersonation — content that impersonates a real person, including imitating an identifiable singer’s or speaker’s voice, using someone’s face without their consent, or presenting fabricated words or performances as real.
• Copyright and trademark infringement — reproducing existing songs, lyrics, recordings or artwork, or using brands and trademarks, without permission.

Zero tolerance. The following are actioned immediately and may be reported to the authorities: child sexual abuse material or any sexual content involving minors; content that promotes or facilitates terrorism, violent extremism or mass violence; instructions for weapons of mass destruction; incitement to genocide or ethnic hatred; and non-consensual sexual deepfakes of real people.

Allowed only in context. Songs may deal with conflict, crime, war or grief as art, as many genres do, but must not glorify real attacks, incite violence against anyone, or give instructions for causing harm. Songs may express political opinions, but must not spread disinformation about elections, public health or emergencies, or impersonate candidates or officials. Strong language is allowed in lyrics, but not as targeted harassment of a real person.

Also prohibited: presenting misinformation or disproven claims as fact; impersonating real people, brands or organisations, including passing a song off as an artist’s official release; uploading recordings, videos or scores you have no right to use; using anyone’s face for lip sync without their consent, or any public figure’s; publishing results made from someone else’s recording (results made from uploads stay private); passing AI-generated content off as wholly human-made where that would mislead; bulk-generating spam or using songs for deceptive commercial purposes such as fake streams; and jailbreak prompts or other attempts to get around our safety measures.

3. Content moderation

We run layered moderation: automated screening, human review and periodic checks.

• Before generation: prompts and lyrics are checked against our blocklist of prohibited terms, which our trust & safety team maintains and keeps updated, and screened by Waffo Prompt Sift, a content-safety service for AI generation. Requests that fail are not generated.
• After generation, before display: generated cover images and music-video frames are checked by a vision-model safety classifier.
• Lyrics written by our lyric assistant pass through the same blocklist.
• Usage patterns: rate limits and monitoring for unusual automated use.
• Human review: content flagged automatically or reported by users goes to a review queue handled by our trust & safety team, who decide whether to keep, restrict or remove it. Reviewers are trained on this Policy and bound by confidentiality.
• Periodic checks: at least quarterly, we sample published songs and moderation decisions, and update the blocklist and filters based on what we find.

Severity levels: L1 Critical (child safety, terrorism) — blocked automatically and confirmed by a person; immediate permanent ban and report to the authorities. L2 High (other severe violations) — flagged automatically and reviewed first; content removed and account suspended. L3 Medium (general violations) — human review; warning and removal. L4 Low (minor violations) — reviewed when reported; warning and edit required.

We keep records of automated decisions and human reviews.

4. Reporting

Please report content or behaviour that breaks this Policy — especially anything involving child safety or terrorism — and AI impersonation of you or infringement of your rights.

Reporter identities are kept confidential. Every report is reviewed impartially. Malicious or knowingly false reports are recorded and may themselves be actioned.

• On any public song page: the ⚑ report button.
• Email: report@melunox.com — include the link and what is wrong.
• Copyright claims: copyright@melunox.com (see melunox.com/legal/copyright).
• Customer support: support@melunox.com.

5. Response times

• L1 Critical: acted on within 24 hours.
• L2 High: first response within 24 hours; resolved within 3 business days.
• L3 Medium: first response within 3 business days; resolved within 7 business days.
• L4 Low: first response within 5 business days; resolved within 15 business days.

In-product reports are acknowledged immediately; email reports are acknowledged with our first response. If a case needs longer, we tell the reporter why. The workflow is: received → classified (L1–L4) → reviewed (automated and human) → decision → action → notification.

6. Enforcement

• Warning — a written notice requiring removal or an edit. For a first minor violation.
• Content removal — the content is taken down. For confirmed L3–L4 violations.
• Feature restriction — publishing or generation paused. For repeated minor violations or a single L3.
• Account suspension — temporary, pending review. For L2 or repeated violations.
• Permanent ban — access ends and unused credits are forfeited without refund. For L1 or repeated L2.
• Legal action — reporting to the authorities and cooperating with investigations. For criminal L1 violations.

7. Appeals

If you think we got it wrong, you can appeal within 30 days of our notice: email support@melunox.com with the subject “Appeal”, your account email and the decision you are appealing. Appeals are reviewed within 10 business days by someone other than the person who made the original decision, and we tell you the outcome.

8. Changes to this Policy

We notify material changes at least 15 days in advance. Continuing to use Melunox after a change takes effect means you accept the updated Policy.

9. Contact

• Reports and safety: report@melunox.com
• Appeals: support@melunox.com
• Company: Shenzhen Xin Wei Xin Technology Co., Ltd. (深圳心为心科技有限公司)
• Address: Rm 315, No. 2-46 Minsheng Avenue, Shangcun Community, Gongming Subdistrict, Guangming District, Shenzhen, Guangdong 518107, China